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Customer Service Representative

Job no: 971958
Work type: Full time
Location: Auckland
Categories: Customer Service, Technical

Why wouldn't you choose what's better? We are on the lookout for friendly folk to become the next customer service superstars in our technical support team.


HOT TIP: You don't need to be a tech guru to do this job (although it helps!) - you'll get stacks of training from our experienced (and yes, they asked us to say this) awesome training team who will teach you everything you need to know before you hit the floor.


What are we looking for?
We dig individuality and are looking for fun-loving people people (not a mistype). We love a warm, calm and friendly phone manner and previous customer service experience is a massive tick. You'll need top notch communication skills along with enthusiasm, flexibility and a love of change. It won't hurt if you are a fan of gizmos and gadgets!


What you'll do:
You'll be the first port of call for our customers with any account or technical queries and see them through from beginning to end. Being in a call centre, you'll be on the phone with customers for the majority of your shift wearing a headset. You'll also be comfortable working to KPI's (those are Key Performance Indicators for those of you playing at home) and love the challenge of exceeding them!


You'll need to be available for a variety of shifts (ranging between 8am - 8pm) five days per week, which may include both weekend days.
This position commences at 8.30am on Monday 3rd July.


The proof is in the perks
We think the secret to our happy customers is our happy staff, so we offer a bevy of superb benefits including a great salary package, subsidised internet, fresh fruit and snacks, and of course - a company culture like no other. Our office is decked out with TV's so you can catch Ellen on your lunch break, play some table tennis – or you can pop along to K Road or Queen Street for a cheeky shop or a bite to eat.
For the true iiCareer seeker, we will provide you with plenty of skill development opportunities, and if you're into career progression there are some awesome opportunities at our offices over-the-ditch. So if you're looking for a career kickstart we are totally cool with (in fact, we encourage) that!


So what are you looking for?
We start you off on an annual salary of $37,000 plus time and a half for weekend shifts, Kiwisaver on-top, and a top-notch reward and recognition program that can lock away another $800 each month (That's a potential $9,600 bonus a year!). You also get tenure based increases every 6 months so the longer you are here, the more you can earn!


If you can handle some serious fun in your working life ……Go on be one of us!


Whilst we value overseas experience, due to the permanent nature of these roles, we can only consider applications from Residents, New Zealand Citizens or Open Work Visa Holders with more than 12 months validity without work restrictions.

Advertised: New Zealand Standard Time

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