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Customer Service Representative - iiNet Business Support

Job no: 971981
Work type: Full time
Location: Adelaide
Categories: Customer Service, Technical

Why wouldn't you choose what's better? We are on the lookout for friendly folk to become the next customer service superstars in our technical support business team. Here, you'll be the first port of call for our small to medium business customers when they have account or technical queries.

HOT TIP: Having a passion for technology and customer service will help you a lot! - we also provide stacks of training from our experienced (and yes, they asked us to say this) awesome training team who will teach you everything you need to know before you hit the floor.

What are we looking for?

We dig individuality and are looking for fun-loving people people (not a mistype). We love a warm, calm and friendly phone manner and previous customer service or tech support experience is a massive tick. You'll need top notch communication skills along with enthusiasm, flexibility and a love of change. It won't hurt if you are a fan of gizmo's, gadgets and all things techy too! If you are always helping your friends and family with their computers you will be suited to our support team.

The proof is in the perks

We think the secret to our happy customers is our happy staff, so we have a schmick office in the Adelaide CBD, close to shops in Rundle Mall and cafes of Rundle Street. We also provide sweet social events and spoil you with fresh fruit. We are a competitive bunch and conduct a ton of fun competition and team games, and of course, there are big discounts on your iiNet services.

So what are you looking for?...

Heaps of our CSRs have moved into roles in Marketing, Sales, Programming, Projects and IT or have risen through the ranks to Senior roles in our Contact Centres. So if you're looking for a career kickstart we are totally cool with (in fact, we encourage) that!

We start you off on an annual salary of $39,000 plus super, a top-notch reward and recognition program that can lock away another $800 each month (That's a potential $9,600 bonus a year-hello shopping spree!), and you also get tenure based increases, so the longer you are here, the more you can earn!

To become one of our superstars, you must be available to start 10 July 2017 and be available to work shifts between the hours of Monday to Friday 7.00AM to 6.00PM.

The stuff that our Marketing team want us to say....

iiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. We're committed to making it simple for all Australians to get online across both our own ADSL2+ network and the exciting new nbn™ technologies. Our vision is to lead the market with services that harness the potential of the Internet and then differentiate with award-winning customer service. We employ more than 2,500 enthusiastic staff across four counties - 80 per cent of whom are employed to directly service nearly one million customers. 

Advertised: Cen. Australia Standard Time

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