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IT Officer

Job no: 972058
Work type: Full time
Location: Auckland
Categories: Corporate, Technical

iiNet is an Australian Internet Service Provider and a leading challenger in the telecommunications market. For more than 20 years we've outshone the rest with award winning customer service and a passion for doing things differently.

Our fast paced ITS division is seeking an IT Officer to join their team to assist with the installation and maintenance of the iiNet staff network, as well as providing ongoing support for our users.

What you'll do:
•Provide a single point of contact and 1st level support for internal customers; investigation and resolution of all problems within the IT Support area of responsibility
•1st and 2nd level troubleshooting and resolution of faults with desktops, laptops, printers, network, patching and desk phones
•Follow appropriate workflows, processes and procedures
•Prompt handling of all calls and work requests
•Setup and maintenance of user network accounts in accordance with defined policies and guidelines
•Assist in the purchasing and administration of hardware and software as required
•Provide remote hands for our internal systems and networks teams to help support our infrastructure

What you'll need:
•Excellent customer service skills
•Willingness to learn and develop technical skills
•Experience working in a face to face service desk support role and a core understanding of desktop support essentials
•Knowledge of Active Directory basic functions and tasks
•Knowledge and understanding of Microsoft Exchange basics
•An understanding of Standard Operating Environment (SOE) installations
•Basic knowledge of networking (LAN) and Cisco devices (switches and phones)
•Good support knowledge of printers and peripherals (projectors, AV systems)
•Knowledge and understanding of Macintosh OS configuration essential.

What we offer:
You'll be part of a constantly changing environment that rewards you for good ideas.  There's a bevy of superb benefits to consider, including a great salary package, subsidised internet, regular social events and fresh fruit. Best of all, you'll work with some of the industry's brightest who know that fun is more than a three letter word.

So if this sounds like your kind of thing, take the next step…

Advertised: New Zealand Daylight Time

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